Course Overview:

The hospitality and catering industry is one of the biggest in the country, spanning restaurants, hotels, cafes, pubs and contract caterers, schools, colleges, hospitals and large businesses. The Front of House Reception Apprenticeships will develop your skills to ensure you can deliver a great customer experience for guests arriving at your accommodation.

Course Content:

This Apprenticeship includes the following elements:

• NVQ Diploma in Front of House Reception level 2
• Level 2 Award in Hospitality and Catering Principles (Front Office)
• Level 1 Functional Skill in Mathematics
• Level 1 Functional Skill in English
• Employer Rights and Responsibilities (Work-book)

The Front of House Reception Apprenticeship will develop your skills in a number of areas including; dealing with bookings, preparing customer accounts, resolving problems, the arrival of customers, customer service excellence, departures, processing payments, providing tourist information and many others. You will also develop skills in analysing numerical information and communication relevant to your job role plus develop an understanding of employer rights and responsibilities.

Business Benefits: With so much competition in the hospitality industry it is vital that your business provides an excellent service that your customers will remember and will tell their friends about. Developing and perfecting skills in this area will be the key to ensuring your business stands out from the crowd. Training your staff through the Apprenticeship programme will help increase productivity, improve skills, raise customer service levels, improve morale and boost profits.

Individual Benefits: In Cornwall the hospitality industry is big business and gaining qualifications and developing skills in this area will help you build an excellent career in this thriving sector. Completing an Apprenticeship is a great way to gain practical work experience, develop your skills and knowledge, achieve nationally recognised qualifications and earn a real wage.

Who is the Course For?

This course is ideal for those who work on reception or front of house within a hospitality role.

Delivery Method: Apprenticeships are achieved through a blended learning approach, incorporating taught sessions, workplace learning and assessments and online learning. One-to-one support, tuition and advice are available from our team of experienced and qualified tutors, assessors and advisers.

Time Commitment: A minimum of 19 taught sessions (days) over 52 weeks, a one day induction, and taught sessions for functional skills (if applicable). Plus regular workplace visits plus online learning and self directed study.

Assessment: This Apprenticeship is achieved by attending taught sessions, completing a work-based portfolio and doing timed and work-based assessments.

Progression through Truro and Penwith College:

• Hospitality Supervision and Leadership L3 Advanced Apprenticeship

Costs

The majority of the training costs delivered by the College for Apprenticeships is funded. There is a required employer contribution towards this as follows:

• Apprentices aged 16 – 18 = Free
• Apprentices aged 19+ = £250.00 Employer Contribution or £500 for large employers

Employers must pay Apprentices a wage (minimum of £2.65 per hour). Apprenticeships at Truro and Penwith College are only available to businesses in Cornwall and the Isles of Scilly.

Why Choose Truro and Penwith College Business Centre?

• One of the top ten Colleges in the UK
• Awarded the Training Quality Standard for providing outstanding training and development for employers
• Designated Outstanding status by Ofsted (2008)

How does our training benefit your business?

• Our training improved the profits of 35% of the businesses we work with
• 68% of businesses became more efficient after training with us
• Training helped 84% of businesses we work with improve staff performance

Course Feedback:

“This has been a good qualification that has made me look at my role with a completely different perspective” Leigh, Metropole Hotel

For further information and an application form please contact: Denise Caff, Truro and Penwith College, Palace Building, Quay Street, Truro, Cornwall, TR1 2HE. Tel: 01872 242711. Truro and Penwith College offers free impartial advice and guidance on all courses. For terms and conditions of use see are website: http://www.truro-penwith.ac.uk/business/

Truro and Penwith College Business Centre

Telephone: 01872 242711
Email: businesscentre@truro-penwith.ac.uk

Our postal address is:

Truro College Business Centre
Palace Building
Quay Street
Truro
TR1 2HE

Truro College Business Centre is open from Monday – Friday 08.30 – 17.00