Working with Business

Awarded the Training Quality Standard, the quality mark of Excellence in the provision of training and development, Truro and Penwith College Business delivers high quality training and development solutions that make a real difference to both employers and employees.

We aim to be the people you trust to help you to develop skills, work with you in partnership to help shape the future of your businesses, and help you to contribute towards the economic prosperity of Cornwall. The College offers a comprehensive programme of off the shelf training solutions, suitable for businesses of all sizes. We also work closely with employers to provide bespoke training to address a range of training needs.

As no two organisations are the same our free first class information and advice service will outline your training options and, if required, undertake a formal Organisational Needs Analysis (conducted on site) to ensure that your particular training needs are identified.

As well as our bespoke training options, we also run a diverse range of competitively priced programmes:

  • Sector-specific skills training for your employees
  • Professional courses for your management staff
  • Statutory health and safety training for your business
  • Short courses to fill skills gaps
  • Support to recruit an Apprentice
  • Higher level skills and professional qualifications

What can we do for your business?

Improve profits and business performance

80% of employers who recruit apprentices agree they make their workplace more productive.

Improve customer satisfaction

Our training helped 82% of businesses increase customer satisfaction, meaning more repeat business!

Improve staff morale

89% of our customers said our training increased morale and motivation.

Reduce staff turnover

Rick Stein’s Seafood Restaurant saw staff turnover reduce by 10% in just 24 months after developing a training programme for staff with Truro and Penwith College Business.

How do we do it?

Book an appointment with one of our Business Development Advisers to see how we can help your business. We specialise in a number of areas from childcare and hairdressing to management and marketing.

Employing an Apprentice

An Apprenticeship training programme gives your new and existing staff a comprehensive range of skills with support and coaching at work so they can fully contribute to your organsiation’s success.

What is an Apprenticeship?

We offer over 30 different Apprenticeships in Cornwall, from intermediate to advanced and higher. They are designed around the needs of your business and lead to industry/nationally recognised qualifications.

Apprenticeships provide real value for money as they are subsidised by the government, and there are special financial incentives for those employing fewer than 250 employees who have not taken on an Apprentice in the last 12 months.

They develop new and existing skills, which will impact on your bottom line, increase staff morale, and thereby reduce staff turnover. Grow your own talent to take your business forward through Apprentices at Truro and Penwith College, as we have some of the highest success rates in the country.

Training includes a mixture of:

  • Workplace training supported by your existing staff.
  • Training and skills development led by our training advisers at locations throughout Cornwall (maximum of one day per week).
  • Observational assessments carried out by our training advisers at your premises.
  • Additional wider skills development opportunities delivered by our trainers at venues throughout the county.
Is there any financial help?

We currently have grants available of up to £1,500 which can support an employer to take on their first Apprentice (criteria applies).

Who are they for?

Apprenticeships are suitable for nearly every business and can be used to train both new and existing employees. 

What does it cost?

The Apprenticeship programme is supported by funding, meaning you won’t have to pay the full cost of training and qualifications delivered by us. You will need to pay your Apprentice a wage (minimum of £3.30 per hour), but we often have funding support and financial incentives available to help your business. For Apprentices aged 16-18, the training is fully funded, while for those aged 19+ there is an employer contribution of £500 towards these costs. If you employ an Apprentice under 25 you won't pay national insurance.

What are the benefits?

Apprenticeships can help businesses across all sectors by offering a route to harness fresh new talent. Apprenticeships ensure that your workforce has the practical skills and qualifications your organisation needs, now and in the future. The mixture of on and off job learning ensures they learn the skills that work best for your business. Over 130,000 companies offer Apprentice places because they understand the benefits that apprentices bring to their business – increased productivity, improved competitiveness and a committed and competent workforce.

  • 80% of those employing Apprentices agree they make their workplace more productive.
  • 81% of consumers favour using a company which takes on Apprentices.
  • 88% of employers with Apprentices believe that the programme leads to a more motivated and satisfied workforce.
  • 83% rely on their Apprenticeships programme to provide the skilled workers that they need for the future.
  • 77% believe Apprenticeships make them more competitive.
  • 80% feel that Apprenticeships reduce staff turnover.
What next?

If you are interested in hiring an Apprentice or training existing staff via an Apprenticeship Programme, please contact us on 01872 242711 or request a call/visit from a Business Development Adviser. One of our advisers will work with you to help your business find the right Apprentice, highlight training needs, access funding and arrange the training programme.

Job Shop

The Job Shop can connect you with our learners, and has already worked with a wide range of different employers, including Seasalt, Adventure Learning, The Headland Hotel, Disability Cornwall and Thomas Cook, NatWest Bank and Haven Holidays to name but a few. The Job Shop can advertise your vacancies and run recruitment campaigns within the college, prepare and arrange students for interview to ensure that you have access to the best candidates.

Work Placements - All our students are keen to get out into the working environment and undertake work placements. The Job Shop can advertise possible placements in your business; whether it is for a couple of days to help out at a busy time or something more concrete like 1 or 2 days a week. The clip below provides details of work placement learning within the college environment.

Enterprise Learning - The Job Shop provides opportunities for businesses to get involved in Enterprise Learning. Enterprise Learning allows students to undertake real life projects for businesses. Examples so far have been designing websites for local hotels, undertaking a social media campaign for a community group as well running marketing campaigns for sports clubs. The process involves students meeting a local company, obtaining a project brief, undertake the project using the colleges resources and then presenting their ideas and materials back to the company who are then able to use any of the student’s ideas or resources if desired.

Please contact the Job Shop Coordinator on 01872 308258 for further details. 

From the course

Cornwall Hospice Care

We worked in partnership with leading independent local charity Cornwall Hospice Care to develop their first formal training and development programme. The charity, which raises 89% of its funds from voluntary sources, including a team of over 900 volunteers, worked with us to build a training package that met their specific needs, whilst also sourcing essential funding accessed through our Business Development team. As a result, Cornwall Hospice Care has achieved significant results after delivering the first round of staff development solutions included in the package.

Tamsin Thomas, Head of PR and Fundraising at Cornwall Hospice Care, said, “There was no training before this and now not only do we have training, but it suits our business needs. Our journey with the College has been transformational – building on our joint knowledge and skills. We’ve outlined our requirements and the College has met and embraced them in designing our training package.”

Alison Wittamore, HR Director at Cornwall Hospice Care, added, “This liaison has proved very fruitful and has now expanded to encompass managerial training for teams in other departments.” 

Tate St Ives

The Tate galleries and museums are based in London, Liverpool and St Ives. Tate St Ives opened in June 1993 and in just six months welcomed over 120,000 visitors. Since then, the gallery has been an outstanding success with an average of 240,000 visitors per year. We first became involved with the gallery in October 2010, as it was about to experience a radical restructure in order to achieve the aspiration of becoming an International Centre for Art and Exchange by 2015. Our Business Development team undertook an in-depth Organisational Needs Analysis and identified funding opportunities to develop a bespoke programme for staff, which would ensure cost- and time-effective processes during the transition.

During and immediately after Tate St Ives’ restructure, we provided a wide range of courses contextualised for the business environment, including communication skills, skills for life, customer service and cross-selling and up-selling. The need for bespoke customer service training was essential for the Tate as they were planning a price rise for admission and were nervous about the introduction of Gift Aid, which meant that staff needed to proactively ask visitors to take the time to complete a gift aid form. The Tate team recognised that their staff needed the confidence to deal with the expected rise in complaints and were delighted that the actual number complaints was far lower than anticipated. The positive impact of the services delivered by Truro and Penwith College Business throughout the organisation was further enhanced by development of supervisory and leadership skills throughout the organisation.

The management team at the Tate stated that “the team leading and management training has helped improve communications between management and staff members”. The Tate has seen significant improvements throughout their business since undertaking the training and have realised major improvements on both finance and customer impact. The business has benefited from increased membership through the effective training of ticketing staff (up 14% by July 2011 which equals a £42,000 increase on their yearly figures), and reduced complaints. The gallery has continued to invest in people, staff and their customer experience, and currently employ an apprentice studying Level 4 accounting, becoming completely proficient in accounts and financial procedures.

We continue to work with Tate St Ives as an ongoing partner, providing a further 12 Apprenticeships, training in coaching and mentoring and business and administration, together with higher-level management qualifications to support their new structure and growth.

The Seafood Restaurant

We’re exceptionally proud of our partnership with Rick and Jill Stein’s company, The Seafood Restaurant. The couple have put Padstow on the national map, growing from a family operation in 1975 into a thriving organisation, including four restaurants in Padstow, a pub in St Merryn, a fish restaurant in Falmouth, 40 guest rooms, self catering properties, four shops and a cookery school. The business now employs 450 people in a county where good jobs can be hard to find. In 2008, Rick made the decision to begin an Apprenticeship programme to invest in talented individuals, living locally, who were passionate about cooking.

He asked David Sharland, (Operations Director), and Michael Rabone (HR Manager) to develop an Apprenticeship which reflected the high-quality standards of his organisation. Unlike many Apprenticeship schemes that recruit new members of staff, he wanted to develop those aspirational individuals within his business, no matter what their age or position, and give everyone an equal opportunity to succeed.

After considerable research, David and Michael decided to work with Truro and Penwith College Business. Michael says, “It’s good to work with an outstanding local supplier that wants to fulfill our expectations. Having already developed a strong relationship, we were delighted to identify an opportunity to work together to develop an exciting new programme for our chefs. The College tutors come here to deliver the training, which is a big benefit to us. We know and trust the tutors and they know our business well. We all feel comfortable with them. That sort of trust between us goes a long way.”

The Rick Stein Professional Cookery Apprenticeship is both inventive and inspirational. Apprentice chefs are taught at Padstow Seafood School, where customers learn to recreate Rick’s famous dishes. The programme is led by tutors from Truro and Penwith College and senior chefs from The Seafood Restaurant. Apprentice chefs visit local suppliers to see the best local ingredients and how they should be prepared, are taught to forage on the cliffs at Padstow, and have the opportunity to work in classic restaurants in France.

Each year, 12 budding chefs undertake the Apprenticeship programme and celebrate completion by cooking and enjoying a gala dinner with Rick and his senior team. They’ve even cooked for the previous Deputy Prime Minister, Nick Clegg.

One of Rick’s apprentice chefs was MasterChef 2008 winner James Nathan. James worked in the kitchen at The Seafood Restaurant and undertook the Level 3 Advanced Apprenticeship in Professional Cookery with Truro and Penwith College to cement his theoretical knowledge. He now runs his own company, By James Nathan, as a food design specialist.

To date, 60 apprentices have achieved the Rick Stein Professional Cookery Apprenticeship, a remarkable achievement for the company and a significant boost for the local community and the Cornish economy.