Why choose us?

Truro and Penwith College works in partnership with businesses across Cornwall to provide training, professional qualifications and Apprenticeships in a wide range of areas. In addition to this, the College runs the Spark Business start-up programme as well as providing advice to individuals who are looking to develop their skills and career.  

Our aims

We passionately believe that by building fruitful, long-term relationships with local companies, we can help to create growth and opportunity in Cornwall. Through activities such as staff training schemes, Apprenticeship programmes and our business consultancy services, we work with you to realise your business goals.

How we can help you

Whether you’re looking to hire an Apprentice or advertise a vacancy, plan a bespoke training programme, enrol on a course or take part in our business start-up scheme, our Business Development team works closely with you to deliver the high standards that Truro and Penwith College have become known for.

Haven House Conference and Training Centre

Our Haven House Conference and Training Centre is at the heart of Cornwall’s city of Truro, making it a perfect and accessible centre for all things business. Our national reputation, being one of the small number of colleges in the UK to be awarded Beacon status, is a recognition of our excellence and innovation in the Learning and Skills sector.

Talented and highly-experienced tutors and lecturers from the business community deliver the courses at the centre. We're not driven by profit, but by a focus on long-term economic growth for Cornwall by up-skilling, training and equipping businesses and professionals with the skills they need to excel.

The future

We are an ambitious college, as you can see in our success and growth; our future sees the openings of the new Callywith Campus and the Stadium for Cornwall. This drive, commitment and passion for our community is felt through every course, seminar and programme.

Access to a number of funding solutions are available for businesses to help develop training, suit company needs and identify areas of growth.

For more information, or to discuss working with us in the future, please contact our Business Development Advisers by calling 01872 242711 or email business@truro-penwith.ac.uk.

From the course

Leadership & Management

Alison Fry, Trescobeas Surgery

Alison Fry, an ILM Learner of the Year finalist, has delivered impressive and significant changes for Trescobeas Surgery after completing her Institute of Leadership and Management qualification with Truro and Penwith College. Shas gone on to launch a GP-practice-auditing software product nationally, which came out of her work on the course.

Alison, who is Deputy Practice Manager at Trescobeas Surgery, has made £63,000 savings in the first quarter as a result of her Enhanced Services Change Management assignment. She then went on to work with Microtest to release software that provides an auditing tool for practices.

“Basically the manual auditing and performance managing I did to maximise income, through my assignment, has become a commercial product. It’s called Performance Plus. It’s been an amazing experience to write specs for the software developers to write the software. Using my assignment they understood what I did and why, researching, marketing and piloting the software. I’m now a professional adviser to the directors at Microtest so things have moved on considerably.”

The project has not only made huge savings for the surgery, but has created a 50% increase in income.

“Ms Fry’s changes to many of the surgery’s processes has meant that despite rising demand and falling budgets, we have continued to improve patient care whilst posting excellent financial results. The Change Management Project led by her course has resulted in increased profits of over £60,000 per annum.” 

Marketing

Clare Davison, BF Adventure

A Level 3 Marketing Apprentice with a hectic family lifestyle has risen to the challenge of increasing the awareness and income of a charity, BF Adventure. Clare Davison, a mum of two young boys and a teenage daughter, was originally a volunteer and then became a marketing apprentice at BF Adventure, an outdoor activity centre specialising in helping disadvantaged and disabled children.

Clare has helped to raise awareness of BF Adventure and has raised enough money for BF Adventure to build a new £100,000 kitchen. She’s also created partnerships with Pirate FM and Cornwall Chamber to boost the charity’s corporate team-building events (which have doubled in sales!). Social media has had a major impact for the charity, raising the profile of their business team packages and children’s activities. After Clare implemented her strategy, the charity’s Facebook page likes increased by 700 and there was a surge in their engagement rate.

“Clare has embraced all development opportunities and her growth over the past 12 months has been considerable. She has brought the benefits of her Apprenticeship training back to the workplace,” said Adrian Richards, CEO at BF Adventure.

Clare has grown in her role as a marketer and will continue as a full-time marketing employee at BF Adventure.

“With fresh knowledge and ideas I was able to create a strategic marketing plan for BF Adventure which has helped to organise more events and fundraising than the charity has ever done before.” – Clare Davison.

Leadership & Management

Cornwall Care

The largest care provider in Cornwall, Cornwall Care, made it their target to tackle this problem and work with Truro and Penwith College to train their service managers to communicate and build effective service delivery to exceed their customers’ expectations of care.

To help develop their service managers' organisational and leadership skills, the care provider worked with Truro and Penwith College Business to put their managers through the Institute of Leadership and Management (ILM) Level 5 Award in Leadership and Management.

“In the planning stages we were able to work closely with the tutor to ensure that the course was designed around our organisation's needs. The professionalism, vast experience and knowledge of the tutor delivering this course was second to none. The course is ideal for developing existing or future managers.” – Dawn James, Business Education Development Manager.

With the positive feedback received from the service managers, Cornwall Care has started to develop their other employees in readiness for them to become the next potential managers.

The ILM Level 5 Leadership and Management Award is a six-day course run by Truro and Penwith College in your workplace which aims to drive strategic thinking and develop successful results.

Coaching

Gemma Prisk

After recently moving into a management role, Gemma Prisk, IT Manager at Falmouth Exeter Plus, was conscious that effective communication with her team and customers would be vital in her new role.

Having previously attended a one-day course in coaching and an interest in how the techniques could assist with her role, Gemma booked a place on the Institute of Leadership and Management (ILM) Level 3 coaching course at Truro and Penwith College.

Falmouth Exeter Plus (FX Plus) is the service provider that supports the University of Exeter and Falmouth University. They provide a comprehensive range of services and facilities to support Higher Education learning and living to all managed shared services.

“I wanted to learn new tools and techniques to help me better communicate with my team and also the customers we deal with daily. During the course we did role play which was very beneficial as it gave us the chance to practice in a safe environment and get to grips with some of the coaching concepts,” said Gemma.

The ILM Level 3 course covered new techniques that Gemma hadn’t learnt before, in areas such as language, body language and questioning techniques.

“I learnt effective questioning techniques to allow the person to come to their own conclusion. This was very useful and a new way of communicating I had not done before. There were other really helpful aspects to the course, as well as interesting theory, to explore various concepts of coaching.”

Gemma put what she had learnt to the test in her work place and her new found knowledge helped bring her team together.

“The ILM Level 3 has been extremely helpful and I know that the whole group feel that this has been beneficial in their daily roles. I would recommend anyone doing this course if they want to learn new ways of communicating, want to help people develop themselves and learn more about themselves through effective listening and questioning. It’s useful in all aspects of life, not just work related.”

The ILM Level 3 coaching course aims to provide development of coaching skills, building confidence to coach professionally and effectively at work and includes skills in communication, goal setting and how to set up workplace coaching.

Accountancy

Kate Cook, Lang Bennetts Accountants

Kate was offered a place at university, but chose to pursue the Apprenticeship route to gain valuable work experience. As Lang Bennetts’ first apprentice, Kate excelled in her studies, moving from an Advanced Apprenticeship (Level 3) onto a Higher Apprenticeship (Level 4) at Truro and Penwith College. Demonstrating a real drive to succeed, Kate enrolled on an extra business tax course to supplement her studies.

This exceptional level of commitment and performance at work led to Kate being named Cornwall’s first ever Apprentice of the Year and Accountancy Apprentice of the Year at the inaugural Cornwall Apprentice Awards in 2015. The Awards evening was an incredibly successful one for Truro and Penwith College with twelve of the thirteen winners from the College.

Since winning the award, Kate has been given a full-time contract with Lang Bennetts and is studying to become a Chartered Accountant.

Social Media

Nicky Gorton​

Nicky Gorton, an employee at Falmouth and Exeter Plus (FX Plus) in Penryn wanted to improve her social media skills to learn about the different platforms and how each could benefit FX Plus, the service provider that assists Falmouth University and the University of Exeter.

“It has been great to be able to get a better insight in to how social media can assist a business,” said Nicky.

Nicky’s social media knowledge grew from having a supportive lecturer who made the Social Media for Business Level 3 Award interesting.

“The lecturer was very experienced in her field and as such had real-life knowledge to share. Her classes were interesting and she harboured an atmosphere where you felt comfortable to share and join in discussion, which some people might not feel happy doing,” said Nicky.

The Level 3 Award consisted of assessments and challenged the students to put their learning into a relatable context.

Nicky said: “I would definitely recommend this course. You learn so much about every aspect of social media whilst keeping it relevant to both your own and business in general.”

Training & Development

Sam's

Described on TripAdvisor as “wow”, “fantastic” and “a real find”, Sam’s is a family-run business with five restaurants across Cornwall that is investing in its local staff, growing its reputation and in turn growing its business. Working with Sam's, we designed a training programme to enable staff to progress and climb the Sam’s career ladder. The programme included four team members, who are potential restaurant managers, and the training was about building their confidence with the Leadership Award (Institute of Leadership and Management Level 2) while also developing social media skills.

“We talked to our staff who we thought had potential to be managers within the company. They were all exceptional in their jobs, but we knew with specific training and a confidence boost they would reach their goal quicker, enabling Sam’s to grow,” said Sam Turner, Manager at Sam’s at the Beach, Polkerris.

From completing the course, the four employees were able to deal with questions from customers and other staff members with confidence. The Level 2 Leadership Award helped the staff to have a better understanding of the business and its aims.

“Since the leadership course both Katy and Amy have been given extra responsibilities. These consist of all aspects of ordering, stock control and staff rosters. Amy has increased in confidence in her abilities when dealing with customers since the course and Katy has improved markedly her awareness and organisation of staff during service,” Sam added.

All four staff members increased in their self-esteem, confidence, knowledge and ambition, which enabled Sam’s to recruit from within and allow staff to progress in the company, which won Most Creative Business at the Hub Awards 2014. Another burning topic for Sam’s was to streamline the effectiveness of their social media by optimising the engagement and amplify all posts. This was seen as a must for the new restaurant at Crinnis beach, to help raise its awareness and reach the target audience quickly.

“Since the course, we have been able to reach more customers using less time on social media. By understanding the analytics of social media I was able to tailor our posts to specific demographics. It has influenced our proposed marketing strategies and forward planning of events. This has increased the awareness of the brand and the promotion of the individual Sam’s restaurants.” – Emma Sixton, Sam’s

Performance Management

St Aubyn Estates

St Aubyn Estates has been part of the west Cornwall landscape for more than 600 years. Nowadays, it is a modern, family-owned enterprise spanning 5,000 acres with a diverse portfolio of businesses, including land and property management, tourism and hospitality, building and farming.

St Aubyn Estates place high value in the quality of their staff and management team, constantly developing their abilities and skills through effective training, most recently via the UpSkill programme (funded through the European Social Fund) with Truro and Penwith College Business.

A group of managers and team leaders took part in the Institute of Leadership and Management (ILM) Level 3 Award in Performance Management, providing essential new skills to raise performance standards and meet the organisation’s goals.

The General Manager of the Godolphin Arms, Robin Collyns said, “We are very excited about our partnership with Truro and Penwith College and working with them to provide excellent training opportunities for the young people of west Cornwall. Staff development is a company priority, it ensures we are constantly working to our vision and values and meeting our goals across the portfolio of businesses.”

Truro and Penwith College Business continue to work with St Aubyn Estates, developing and training their progressive workforce who remain focused on caring for the outstanding beauty of west Cornwall.