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Customer Service Managers and Supervisors

Job holders in this unit group plan, organise and co-ordinate resources necessary for receiving and dealing with the responses, complaints or further requirements of purchasers and users of a product or service, and supervise customer service occupations.

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About this Career

£22,657

Average salary

New workers start around £14,258.54. Normal pay is £22,657 per year. Highly experienced workers can earn up to £39,490.23.

66

Annual Openings

Job counts include both employed and self-employed persons in Cornwall, and do<br /> not distinguish between full and part-time jobs.

Daily Tasks

  • Plans and co-ordinates the operations of help and advisory services to provide support for customers and users.
  • Discusses customer responses with other managers with a view to improving the product or service provided.
  • Co-ordinates and controls the work of those within customer services departments.
  • Develops and implements policies and procedures to deal effectively with customer requirements and complaints.

Skills Employers Are Looking For

The number of unique job postings in your area that have listed this skill in the last year.

Skills

Job postings

Monitoring
67
Active Listening
65
Speaking
65
Critical Thinking
64
Reading Comprehension
64
Learning Strategies
60
Active Learning
59
Writing
59
Mathematics
50
Science
15

Our colleges

Truro College
College Road
Truro
Cornwall
TR1 3XX

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