IT User Support Technicians
IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.
view coursesAbout this Career
£25,608
Median salary
New workers start around £16,127.52. Normal pay is £25,608 per year. Highly experienced workers can earn up to £40,285.77.
17
Annual Openings
Job counts include both employed and self-employed persons in Cornwall, and do<br /> not distinguish between full and part-time jobs.
Daily Tasks
- Reports on commonly occurring queries to detect underlying problems.
- Maintains a log of work in progress, calls received, actions taken and problems detected.
- Researches possible solutions in user guides, technical manuals and other documents.
- Refers more complex or intractable problems to appropriate IT professionals.
- Facilitates user access to systems.
- Installs and upgrades hardware, cables, operating systems and/or appropriate software.
- Advises users on how to resolve hardware and software problems.
- Provides technical support to IT users.
Skills Employers Are Looking For
The number of unique job postings in your area that have listed this skill in the last year.
Skills
Job postings
Reading Comprehension
60
Active Listening
57
Critical Thinking
57
Speaking
55
Writing
49
Learning Strategies
49
Active Learning
48
Monitoring
42
Mathematics
39
Science
1
Available Courses
BTEC Level 3 National Extended Diploma in IT (Computing & Games)
Extended Diploma
Truro College
T Level Digital Production, Design and Development
T Level
Truro College
A Level Computer Science
A Level
Penwith College
Access to Higher Education: Computing and IT
Access to HE
STEM & Health Skills Centre Bodmin
