Apprenticeship Standard: Senior Healthcare Support Worker L3

Knowledge This apprenticeship covers a broad range of knowledge essential for providing high-quality care. Apprentices will learn about anatomy and physiology, understanding how the body functions and the impact of health conditions on individuals. They will gain insights into infection prevention and control, ensuring safe and hygienic practices to protect patients and themselves. Knowledge of mental health conditions and well-being is also covered, enabling apprentices to support individuals with mental health issues effectively. Additionally, apprentices will study medication management, learning about different types of medications, their uses, and safe administration practices. Understanding legal and ethical frameworks governing healthcare is crucial, ensuring apprentices adhere to regulations and provide care with compassion and respect.

Skills This apprenticeship enables learners to develop a variety of practical skills to support their knowledge. They will learn to perform clinical tasks such as taking vital signs, assisting with wound care, and supporting patients with mobility. Skills in communication are emphasised, enabling apprentices to interact effectively with patients, families, and healthcare professionals. Apprentices will also hone their problem-solving abilities, addressing patient needs and adapting care plans as necessary. Teamwork is a critical skill, as apprentices will work closely with other healthcare professionals to deliver coordinated care. Additionally, they will develop emotional resilience and empathy, essential for providing compassionate support to patients facing challenging health conditions.

Behaviours Apprentices should demonstrate key behaviours such as compassion, ensuring apprentices provide empathetic and patient-centred care. Professionalism is crucial, with apprentices expected to maintain high standards of conduct and confidentiality. Adaptability is also highlighted, enabling apprentices to respond effectively to changing situations and diverse patient needs. Additionally, apprentices are encouraged to demonstrate teamwork and collaboration.

Typical Duties that an Apprentice will carry out in the workplace:

• Assisting with clinical tasks such as taking vital signs, dressing wounds, and patient mobility.
• Helping with personal care activities like feeding, washing, and toileting.
• Performing theatre support duties, including preparing equipment, assisting during surgical procedures, and helping patients recover post-operation.
• Providing emotional assistance, collaborating on care plans, and monitoring changes in patients’ well-being in mental health support roles.