James Napier

James is General Manager for Gripsure UK Limited and recently completed his Leadership and Management ILM - Level 5 Award, which was part funded by the ESF developing Leaders Project.

What were the highlights of the training?

The tutor, Rob, was brilliant at making us evaluate our own styles and understanding as well as just delivering the material.

What support did you receive from the college, your tutor and manager?

The guidance appointment helped me to understand the requirements, particularly as the course shifted from classroom to online.

Rob’s help within the taught sessions, but also in our 1 to 1, greatly increased my understanding of the course and helped implement it within my team.

What impact has the training had on you? If you’ve been promoted, please add details of your previous and new roles.

Drastic impact – I began implementing elements of the course straight away and have seen these land with my team. I am now much stronger at looking at my management style and picking the best way to handle specific situations which has increased my confidence.

What has improved within your business? Has the training helped you with efficiencies, cost savings, staff retention, to launch new projects and services etc?

We have grown the team from four staff to seven and greatly increased our production outputs. During this process I have used a lot of the skills learnt during the course to aid with the team development and communication.

What does the future hold?

Continual development personally and a focus on growing and developing the team I manage to achieve greater successes.

Why would you recommend Truro and Penwith College Business?

The course content was engaging and delivered very well by Rob online which made it very flexible to fit in around work commitments.