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Job holders in this unit group plan, organise, direct and co-ordinate the work and resources necessary to provide and operate information technology and telecommunications services within an organisation.

Design and development engineers conceive engineering designs from product ideas or requirements in mechanical, electrical and electronic engineering.

IT specialist managers plan, organise, manage and coordinate the provision of specialist IT services and functions in an organisation.

Jobholders in this unit group manage, coordinate and technically supervise specific IT projects and programmes of a discrete duration and/or budget.

Workers in this unit group provide advice on the effective utilisation of IT and design IT systems in order to meet the business objectives or to enhance the business effectiveness of the organisation.

Programmers and software development professionals design, develop, test, implement and maintain software systems in order to meet the specifications and business objectives of the information system; they also design and develop specialist software e.g. for computer games.

Jobholders in this unit group design, develop and maintain websites to meet a client’s specified requirements.

Job holders in this unit group perform a variety of tasks.

Managers in this unit group plan, organise, co-ordinate and manage resources to undertake the systematic investigation necessary for the development of new, or to enhance the performance of existing, products and services.

Workers in this unit group advise on the formulation and implementation of policy in the public and private sectors, develop and implement substantial business, statistical and administrative systems, and perform a variety of functions.

IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.

IT user support technicians are responsible for providing technical support, advice and guidance for internal/external users of IT systems and applications, either directly or by telephone, e-mail or other network interaction.

Graphic designers use illustrative, sound, visual and multimedia techniques to convey a message for information, entertainment, advertising, promotion or publicity purposes, and create special visual effects and animations for computer games, film, interactive and other media.

Sales accounts and business development managers plan, organise and undertake market research to meet the requirements of an organisation’s marketing and sales policies.

Job holders in this unit group carry out a variety of finance-related administrative functions.

IT engineers install, maintain and repair the physical components of computer systems and equipment.

Workers in this unit group perform a variety of elementary security occupations.