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Apprenticeship Standard: Multi-Channel Marketer L3

The broad purpose of the occupation is to support customer focussed marketing activities that drive the demand for a product or service through awareness raising and/or perception building to generate results to the bottom line. The emerging green economy is creating increasing opportunities for new and complex services and products. This may require marketing activities to be focussed on raising awareness of the benefits of carrying out transactions or purchases or products within an environmentally sustainable model.

Why Choose This Course?

An employee in this occupation will be responsible for coordinating and delivering specific marketing activities such as marketing content creation, background market and customer research, monitoring campaign analytic and collecting data, using relevant marketing software/systems, maintaining marketing administration activities such as managing the supply of marketing literature, tracking marketing expenditure, supporting the procurement of, and overseeing the delivery of work by external and internal marketing suppliers.

Multi-channel marketers will define, design, build and implement campaigns across a variety of platforms to drive customer engagement and retention. In addition, they will be responsible for parts of the campaign within their area of responsibility. As part of the Marketing team, they will contribute to the implementation of the Marketing strategy and plans and will have responsibility for elements of the overall marketing plan.

This occupation is found in small, medium, large, and multinational organisations in private, public and third sectors such as the finance, construction, facilities, automotive, manufacturing, engineering, health, retail, food, hospitality, and IT. Multi-channel marketers will sit within a specific company/agency that provides marketing deliverables and advice to external clients, or within an internal marketing team, delivering marketing activities to drive that business. The role will be primarily office-based or remote working. They may spend time away from the work area attending exhibitions and events, meetings with external marketing suppliers, marketing research suppliers, visiting clients, trade shows, or supporting research activities.

Apply for this course

Start date: 01/08/2024

Course code
APMCMA324B
Level
Level 3
Location
STEM & Health Skills Centre Bodmin
Duration
1 year 11 months
Qualification
Apprenticeship

What Will I Learn?

In their daily work, an employee in this occupation interacts with a wide range of internal stakeholders such as members of their own team, other departments such as sales, operations, public relations, IT, HR, customer services, senior management, and finance.

They also interact with external stakeholders such as clients/customers and suppliers such as printers, digital agencies, PR and media agencies, event display companies, market research agencies, and media sales professionals.

Knowledge

  • Marketing theory, concepts, and basic principles such as what marketing is, the marketing mix the promotional mix and the differences between each channel used.
  • The business’ structure, vision, priorities, and objectives, and how their marketing role supports these.
  • Business tools used to measure the impact of business objectives, the wider environment and sustainability on marketing activities.
  • What a marketing plan is, how it is built and its purpose.
  • The importance of competitor analysis and how to undertake it.
  • Brand theory such as positioning, value, identity, guidelines, and tone of voice.
  • Create content using principles of design and copywriting, and how to adapt for online and offline mediums e.g., writing digital content for the web compared to leaflets.
  • Current and emerging technologies, software and systems which impact on marketing.
  • Relevant regulatory and legislative requirements such as data protection, GDPR, cyber security, trading laws, and copyright law for the handling and processing of data and its application.
  • Principles of conducting marketing communications in an ethical and diverse manner.
  • How internal stakeholders work to support the delivery of all marketing campaigns.
  • Common marketing channels, cross channel behaviour, and how to manage and operate an integrated campaign using online and offline channels.
  • How to brief and manage external marketing suppliers.
  • Adapt communications for appropriate stakeholders and internal audiences.
  • The principles of content marketing, and content creation.
  • Budget management and how to measure return on investment (ROI).
  • The metrics for the delivery and evaluation of marketing activity
  • The importance of reviewing campaigns regularly to ensure effectiveness and optimisation.
  • The campaign management process including research, planning, budgeting, implementation, and delivery.
  • Tools used to support campaign management such as social media, Gantt charts, data analytics, and project management software.
  • The customer journey including customer offline and digital touchpoints, customer personas, how to engage customers at different stages of their journey, sales funnels and how to segment an audience for targeting.
  • The impact marketing has on the level of customer service or the customer experience, including community management channels.
  • Quality management and the maintenance of online and offline assets.

Skills

  • Develop or interpret briefs for external or internal stakeholders and measure delivery in-line with the specification and agreed timelines.
  • Plan and coordinate a marketing activity using marketing tactics to acquire and retain one or more customer segments using available resources.
  • Contribute to the generation of innovative and creative approaches across video, images, and other formats, both online and offline, to support campaign development.
  • Use research/survey software to gather audience insight and/or evaluation to support the project.
  • Use copywriting techniques to write persuasive text/copy to meet a communications objective ensuring it is in-line with organisational brand guidelines.
  • Build and implement multi-channel campaigns across a variety of platforms, either offline or digital media.
  • Proofread marketing copy ensuring it is accurate, persuasive and is on brand.
  • Use software to design and create marketing assets to meet the technical specification.
  • Contribute to the research of external suppliers to support recommendations and procurement of marketing goods and services.
  • Organise offline and digital assets ensuring they are co-ordinated and legally compliant.
  • Use a website content management system to publish text, images, and video/animated content.
  • Create and maintain spreadsheets to support marketing activities such as project/budget planning and organisation of marketing assets.
  • Use technology and software packages to support day to day activities, e.g., stakeholder communications, development of briefs, data analysis, report writing, presentations and project management.
  • Identify and use data and technologies to achieve marketing objectives.
  • Monitor and amend campaigns to meet budget requirements including time and monetary costs.
  • Review campaigns regularly to ensure effectiveness, to optimise the results.
  • Measure and evaluate campaign delivery to identify areas for improvement.
  • Use data analysis tools to record, interpret and analyse customer or campaign data.

Behaviours

  • Has accountability and ownership of their tasks and workload.
  • Takes responsibility, shows initiative and is organised.
  • Works flexibly and adapts to circumstances.
  • Works collaboratively with others across the organisation and external stakeholders.
  • Seeks learning opportunities and continuous professional development.
  • Acts in a professional manner with integrity and confidentiality.
Read More

Where Will It Take Me?

Typical job titles include Digital communications assistant, Digital marketing assistant, Marketing administrator, Marketing assistant, Marketing communications assistant, Marketing junior, Social media assistant.

Entry Requirements

Grade 4 GCSE or above in English and Maths.

Gateway

The gateway is the point when all on-programme training and any mandatory qualification requirements have been met. When you have completed your training and your employer says you are competent in your occupation, you enter the gateway. The EPAO (end-point assessment organisation) will check any mandatory qualifications are complete. They will tell you how to submit any necessary documents (for example, a portfolio). After the EPAO confirms that you have met all the requirements, the EPA starts.

The gateway requirements for your EPA are:

  • achieved level 2 English and mathematics qualifications.
  • for the project report with presentation and questioning, the project’s title and scope must be agreed with the EPAO, and a project summary submitted.
  • for the interview underpinned by portfolio of evidence, you must submit a portfolio of evidence.

End Point Assessment

EPA Methods

Project with report

You will complete a project and write a report. You will be asked to complete a project. The title and scope must be agreed with the EPAO at the gateway. The report should be a maximum of 2500 words (with a 10% tolerance).

You will have 12 weeks to complete the project and submit the report to the EPAO.

You need to prepare and give a presentation to an independent assessor. Your presentation slides and any supporting materials should be submitted at the same time as the project output. The presentation with questions will last at least 45 minutes. The independent assessor will ask at least 6 questions about the project and presentation.

Interview underpinned by a portfolio of evidence

You will have an interview with an independent assessor. It will last at least 60 minutes. They will ask you at least 6 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions.

The EPAO will confirm where and when each assessment method will take place.

Contact Information

For further information, please call our Business Relations Team on 01872 305500 or email apprenticeships@truro-penwith.ac.uk

Meet the staff, tour the campus and find out about life as a student at one of the best colleges in the country.

What you could earn

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Potential Salary

£122,465

Entry Level Salary

£21,857

Average Salary

£63,547

Annual openings in Cornwall

110

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£17,426

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£15,462

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£35,579

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29

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£16,764

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£34,287

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6

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£74,776

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£18,052

Average Salary

£38,718

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7

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£56,458

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£13,641

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£29,902

Annual openings in Cornwall

67

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£22,374

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£41,215

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179

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£49,018

Entry Level Salary

£13,579

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£24,024

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67

Our colleges

Truro College
College Road
Truro
Cornwall
TR1 3XX

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