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Apprenticeship Standard: Business Administrator L3

This level 3 Apprenticeship is suitable for people who work in administrative support roles and want to learn and further develop their administrative and supervisory skills.

WHY CHOOSE THIS COURSE?

This Apprenticeship supports learners to start their career as a Business Administrator where they will apply business processes across an organisation and have highly transferable knowledge, skills and behaviours. Their skills are required in all small and large businesses across the public, private and charitable sectors. The Apprenticeship gives a firm grounding of organisational operations and functional processes, as well as an understanding of the wider working environment. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business Administrators develop key skills and behaviours to support their own progression towards management responsibilities. 

The responsibilities of the role are to support and engage with different parts of the organisation and interact with internal or external customers. With a focus on adding value, the role of the Business Administrator contributes to the efficiency of an organisation, through support of functional areas, working across teams and resolving issues as requested. The flexibility and responsiveness required allows the Apprentice to develop a wide range of skills.

The Business Administrator is expected to deliver their responsibilities efficiently, with integrity and a positive attitude while demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills. The Business Administrator is also expected to show initiative, manage priorities, their own time, demonstrate problem-solving skills, decision-making and to harness their potential for people management responsibilities through mentoring or coaching others.

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Start date: 01/08/2022

Course code
APBUSI322T
Level
Level 3
Location
Truro College
Duration
1 year
Qualification
Apprenticeship

TOP COURSE HIGHLIGHTS

Highly transferrable skills

Start a quality career

Problem solving

Progress to management responsibilities

Collaborate with other Apprentices

Apprentices have the opportunity to share their experiences with learners from other organisations and sectors where they will learn from their peers and develop a collaborative approach to problem solving.

Industry expert tutors

Tutors are industry experts across a wide range of sectors including retail, finance, and management. Apprentices will be supported to proactively solve business problems and challenges.

Support and guidance

A Training Advisor will support the Apprentice and their line manager, meeting regularly in the workplace to discuss learner progress, opportunities, the job role and progress towards assessments and portfolio work.

WHAT WILL I LEARN?

Taught units will fall under three key areas; Knowledge, Skills and Behaviours:

Knowledge:

  • Understands organisational purpose, activities, aims, values, vision for the future, resources and the way that the political/economic environment affects the organisation.  
  • Knows organisational structure and demonstrates understanding of how their work benefits the organisation.
  • Knows how they fit within their team and recognises how their skills can help them to progress their career.
  • Has a practical knowledge of managing stakeholders and their differing relationships to an organisation. This includes internal and external customers, clients and/or suppliers. Liaises with internal/external customers, suppliers or stakeholders from inside or outside the UK. Engages and fosters relationships with suppliers and partner organisations.
  • Understands laws and regulations that apply to their role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.
  • Understands the organisation’s internal policies and key business policies relating to sector.
  • Understands the applicability of business principles such as managing change, business finances and project management.
  • Understands the organisation’s processes, e.g. making payments or processing customer data. Is able to review processes autonomously and make suggestions for improvements. Applying a solutions-based approach to improve business processes and helping define procedures. Understands how to administer billing, process invoices and purchase orders.
  • Understands relevant external factors e.g. market forces, policy & regulatory changes, supply chain etc. and the wider business impact). Where necessary understands the international/global market in which the employing organisation is placed.

Skills:

  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to; write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. 
  • Produces accurate records and documents including emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and presents solutions to management. Drafts correspondence writes reports and able to review others’ work. Maintains records and files, handles confidential information in compliance with the organisation’s procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. 
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. 
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. 
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies them self to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. 
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. 
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Behaviours:

  • Behaves in a professional way. This includes personal presentation, respect, respecting and encouraging diversity to cater for wider audiences, punctuality and attitude to colleagues, customers and key stakeholders. Adheres to the organisation’s code of conduct for professional use of social media. Acts as a role model, contributing to team cohesion and productivity – representing the positive aspects of team culture and respectfully challenging inappropriate prevailing cultures. 
  • Shows exemplary qualities that are valued including integrity, reliability, self-motivation, being pro-active and a positive attitude. Motivates others where responsibility is shared. 
  • Takes responsibility for their own work, accepts feedback in a positive way, uses initiative and shows resilience. Also takes responsibility for their own development, knows when to ask questions to complete a task and informs their line manager when a task is complete. Performs thorough self-assessments of their work and complies with the organisation’s procedures. 
  • Is able to accept and deal with changing priorities related to both their own work and to the organisation. 
  • Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed, and customer requests handled appropriately. 
  • Takes initiative to develop own and others’ skills and behaviours.
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WHERE WILL IT TAKE ME?

The Apprenticeship leads on to a number of professional careers including full-time Administration roles, with progression opportunities to Office Manager, Team Leader and Office Manager roles.

Further study opportunities come in the form of Leadership and Management qualifications. Truro and Penwith College is an Approved Centre of the Institute of Leadership and Management (ILM) offering a range of professional qualifications to support career progression.

ASSESSMENT ARRANGEMENTS

Business Administration Apprentices experience a number of assessment methods throughout the programme:

Formative assessment by college assessors throughout the programme. 

Summative assessment consists of End Point Assessment by the Awarding Organisation and includes:  

  • Apprentice Showcase Portfolio 
  • Multiple-choice test 
  • Project / improvement process

 Apprentice Showcase Portfolio. 

Apprentices will build a portfolio using their best evidence. The Independent End Point Assessor will review the portfolio and interview the Apprentice. The 30-45 minute interview assesses the Apprentice’s competence, self-reflection, judgement and understanding of the entire Apprenticeship. The portfolio provides a structure for this interview. This accounts for 40% of the final mark. 

One hour, online multiple-choice test.  This accounts for 20% of the final mark. 

Project / improvement process 

The Apprentice delivers a presentation to the independent End Point assessor on a project they have completed or a process they have improved. The presentation is 10-15 minutes with a further 10-15 minutes for questions and answers. This accounts for 40% of the final mark. 

ENTRY REQUIREMENTS

Grade 3 GCSE (D) or above in English and Maths and an Apprenticeship job where the learner has responsibility for an area of Administration.

The College will support learners to apply for relevant Apprenticeship jobs.

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