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Home » Courses » Business Seminar – Assertiveness and Challenging Conversations

Business Seminar - Assertiveness and Challenging Conversations

Who is the course for

This course is for new or existing team leaders, managers and team members who find difficulty in being assertive in different situations and with different people. It’s also for those who find being in conflict situations challenging and want to discover the skills and techniques to improve when confronted with this in the workplace.

Benefits of Attending:

By attending this course you will:

  • Identify your personal ‘assertiveness’ development needs

  • Describe the benefits of assertive behaviour

  • Identify and practise a range of assertiveness techniques?

  • Recognise & describe how conflict develops and ways to resolve it

  • Describe how to develop assertiveness in handling difficult situations

  • Describe how to ensure effective communication in dealing with difficult situations

Programme Content:

  • The definition and differences between passive, aggressive and assertive behaviour

  • When and where assertive behaviour is relevant

  • What the relationship is between rights, responsibilities and assertiveness

  • Effective communication skills to enhance assertiveness

  • How to handle receiving criticism and praise

  • Building assertive behavioural skills

  • Common causes and development of conflict

  • Different responses to conflict

  • Circles of concern and influence

  • Developing skills to effectively manage conflict and challenging conversations

This is an interactive day with a variety of activities and opportunities for discussion and sharing ideas.

What next:

The College offers a wide range of management seminars and courses. These include; Level 2 Award in Leadership and Team Skills, Level 3 Award or Certificate in Leadership and Management, Level 3 Award in Effective Coaching.

Apply for this course

Start date: 21/05/2024

Course code
PTC752223B/1/C1
Location
STEM & Health Skills Centre Bodmin
Duration
1 day
Start time
09:30 - 16:30
Apply Through Online Services

Want to talk to someone?

Do you have a question that we haven't answered so far? Talk to our admissions team. We're here Monday-Friday 8.30am-4.30pm.

What you could earn

  • Marketing and Sales Directors
  • Financial Managers and Directors
  • Chartered and Certified Accountants
  • Financial and Accounting Technicians
  • Advertising Accounts Managers and Creative Directors
  • Financial Accounts Managers
  • Sales Accounts and Business Development Managers
  • Market Research Interviewers
Potential Salary

£152,476

Entry Level Salary

£28,913

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£68,495

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54

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£136,498

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£19,455

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£54,991

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133

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£67,390

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£18,114

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£38,413

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39

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£76,379

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£17,183

Average Salary

£37,832

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5

Potential Salary

£63,515

Entry Level Salary

£25,514

Average Salary

£36,890

Annual openings in Cornwall

10

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£66,973

Entry Level Salary

£16,426

Average Salary

£33,173

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18

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£84,515

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£25,256

Average Salary

£47,483

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78

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£32,910

Entry Level Salary

£7,917

Average Salary

£20,459

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5

Our colleges

Truro College
College Road
Truro
Cornwall
TR1 3XX

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