New students starting in September: You can find more information about Induction days and submitting your GCSE results in our Start of Year Guide.
Apprenticeship Standard: Hospitality Manager L4
Gain the opportunity to develop specialised skills and knowledge, paving the way for a successful career in various management roles within the dynamic hospitality industry.
WHY CHOOSE THIS COURSE?
This apprenticeship standard is designed for individuals who have completed a relevant Level 3 qualification or have gained equivalent industry experience. This apprenticeship equips learners with the skills and knowledge to excel in various specialist management roles within the hospitality sector, including Food and Beverage Manager, Housekeeping Manager, Front Office Manager, Revenue Manager, Conference and Events Manager, Hospitality Outlet Manager, and Kitchen Manager (Head Chef). Apprentices will develop expertise in delivering exceptional customer experiences, managing operations, and driving business success across diverse hospitality environments.
TOP COURSE HIGHLIGHTS
Hands-on training
Highly experienced tutors
Develop skills in line with industry needs
Learn from sector experts
Gain invaluable insights and hands-on experience from industry expert tutors who bring real-world knowledge and expertise to the classroom. Their guidance will help you develop the skills and confidence needed to excel in your chosen field.
Develop work-related skills
Enhance your practical abilities and gain hands-on experience that directly translates to the workplace. This apprenticeship course focuses on real-world applications, ensuring you are well-prepared to meet the demands of your chosen career.
Hands-on training
Gain practical experience through immersive, hands-on training that prepares you for real-world challenges. Our apprenticeship program emphasises active learning, ensuring you develop the skills and confidence needed to excel in your career.
WHAT WILL I LEARN?
Knowledge This apprenticeship encompasses a comprehensive range of knowledge areas vital for effective management within the hospitality sector. Apprentices will delve into business strategy, financial management, and marketing principles, empowering them to significantly contribute to their organisation’s success. They will also gain a deep understanding of customer service excellence, human resources management, and leadership techniques, ensuring they can lead teams proficiently and uphold high service standards. Additionally, the apprenticeship covers legal and regulatory requirements, health and safety standards, and sustainability practices, equipping learners with the knowledge to operate responsibly and ethically in the industry.
Skills This apprenticeship will cultivate a diverse set of practical skills tailored to the unique demands of the hospitality industry. These skills include the ability to manage operations efficiently, from overseeing daily activities to implementing long-term strategic plans. Learners will enhance their problem-solving and decision-making abilities, which are crucial for addressing challenges and capitalising on opportunities in a dynamic environment. The apprenticeship also emphasises the development of strong communication and interpersonal skills, essential for fostering positive relationships with customers, staff, and stakeholders. Furthermore, apprentices will refine their skills in project management, revenue optimisation, and quality assurance, ensuring they can drive continuous improvement and deliver exceptional hospitality experiences.
Behaviours Apprentices are expected to demonstrate behaviours such as a passion for exceeding customer expectations, a high level of responsibility, accountability for fulfilling business objectives, and strong leadership and teamwork skills.
Typical Duties that an Apprentice will carry out in the workplace:
- Managing daily operations: Overseeing the day-to-day activities of various departments, ensuring smooth and efficient functioning.
- Customer service: Providing exceptional service to guests, addressing their needs, and resolving any issues that arise.
- Staff supervision: Leading and managing teams, including scheduling, training, and performance evaluation.
WHERE WILL IT TAKE ME?
This Apprenticeship Standard opens up a wide range of career opportunities within the hospitality industry. Apprentices can progress to roles such as Food and Beverage Manager, Housekeeping Manager, Front Office Manager, Revenue Manager, Conference and Events Manager, Hospitality Outlet Manager, and Kitchen Manager (Head Chef). This qualification is highly regarded and provides a solid foundation for further career advancement.
Assessment Arrangements
The End-Point Assessment (EPA) is a crucial component of apprenticeship standards, designed to evaluate an apprentice’s knowledge, skills, and behaviours (KSBs) acquired during their training. The EPA typically includes a combination of practical assessments, professional discussions, and portfolio reviews, ensuring apprentices are fully prepared for their chosen career. This assessment is carried out independently by an End-Point Assessment Organisation (EPAO), ensuring impartiality and fairness. Employers play a key role in confirming readiness for the EPA, supporting apprentices throughout the process to achieve successful outcomes.
EPA (End Point Assessment) methods
- Multiple Choice Knowledge Test
- Business Project
- Professional Discussion (Interview) underpinned by a Portfolio of Evidence
Entry Requirements
Level 3 Hospitality qualification (or equivalent experience) and Grade 3 GCSE (D) in English and Maths.
Want to talk to someone?
Do you have a question that we haven't answered so far? Talk to our admissions team. We're here Monday-Friday 8.30am-4.30pm.
What you could earn
Potential Salary
£37,087
Entry Level Salary
£10,437
Average Salary
£24,647
Annual openings in Cornwall
141
Potential Salary
£21,575
Entry Level Salary
£2,877
Average Salary
£10,292
Annual openings in Cornwall
231
Potential Salary
£20,080
Entry Level Salary
£2,007
Average Salary
£7,653
Annual openings in Cornwall
174
Potential Salary
£48,492
Entry Level Salary
£13,200
Average Salary
£28,772
Annual openings in Cornwall
133
Potential Salary
£38,205
Entry Level Salary
£12,314
Average Salary
£24,810
Annual openings in Cornwall
37
Potential Salary
£25,183
Entry Level Salary
£7,796
Average Salary
£16,354
Annual openings in Cornwall
33
Potential Salary
£33,526
Entry Level Salary
£7,614
Average Salary
£21,262
Annual openings in Cornwall
85
Potential Salary
£56,761
Entry Level Salary
£17,243
Average Salary
£33,678
Annual openings in Cornwall
