Apprenticeship Standard: Hospitality Supervisor L3

Knowledge This apprenticeship covers a comprehensive range of knowledge areas essential for effective supervision in the hospitality industry. Apprentices will delve into business operations, gaining an understanding of financial performance metrics, stock management techniques, and the legal requirements that govern the industry. They will also explore customer profiles and expectations, learning how to tailor services to meet the diverse needs of different clientele. The course includes in-depth study of leadership principles, team dynamics, and conflict resolution strategies, ensuring apprentices are well-equipped to manage and motivate their teams effectively. Additionally, apprentices will learn about marketing strategies and the importance of maintaining brand standards to enhance the overall customer experience.

Skills This apprenticeship develops a wide array of practical skills necessary for supervising daily operations and maintaining high standards of service. They will learn to manage resources efficiently, from scheduling staff shifts to maintaining inventory levels. The apprenticeship hones interpersonal skills, such as effective communication, problem-solving, and delivering exceptional customer service. Apprentices will also gain hands-on experience in specialised supervisory functions, including Food and Beverage, Bar, Housekeeping, Concierge, and Front Office supervision. This specialised training ensures they are equipped with the expertise to excel in specific areas of hospitality management, enabling them to handle the unique challenges and responsibilities of each role with confidence and professionalism.

Behaviours Apprentices will demonstrate behaviours such as professionalism, adaptability, and a proactive approach to problem-solving, ensuring they consistently deliver high-quality service and effectively lead their teams.

Typical Duties that an Apprentice will carry out in the workplace:

• Supervising Staff: Overseeing the daily activities of team members, ensuring they adhere to service standards and perform their roles efficiently.
• Managing Shifts: Coordinating and managing shifts to ensure smooth operations and adequate staffing levels.
• Customer Service: Delivering exceptional customer service, handling complaints, and ensuring customer satisfaction.