Apprenticeship Standard: Business Administrator L3

Knowledge This apprenticeship covers a broad range of knowledge essential for effective business administration. Apprentices will learn about organisational operations, business fundamentals, and the principles of project management. They will gain insights into business structures, financial processes, and the importance of maintaining accurate records. Additionally, the programme includes training in IT systems, data management, and effective communication strategies. This comprehensive knowledge base ensures apprentices are well-prepared to support and enhance business functions across various sectors.

Skills This apprenticeship equips apprentices with a versatile set of skills essential for effective business administration. They will become proficient in using multiple IT packages and systems, enabling them to manage data, create documents, and perform financial processes. Apprentices will develop strong recordkeeping abilities, ensuring accuracy and compliance with organisational procedures. Communication skills, both written and verbal, are honed to facilitate clear and professional interactions. Additionally, apprentices will learn to manage priorities, solve problems, and make decisions independently, preparing them for potential management responsibilities through mentoring or coaching others.

Behaviours This apprenticeship encourages professionalism, integrity, and a proactive attitude. Apprentices will demonstrate initiative, manage priorities, and focus on personal development. Effective communication and teamwork are essential, preparing apprentices to contribute efficiently and take on future management roles.

Typical Duties that an Apprentice will carry out in the workplace:

• General administrative tasks: Filing, photocopying, and managing correspondence.
• Booking appointments: Scheduling meetings and managing calendars.
• Record maintenance: Keeping accurate records and data entry using software like Excel.
• Communication: Sending emails and letters, handling incoming and outgoing post, and making phonecalls to clients and external parties.
• Data management: Inputting and managing data in various IT systems and databases.