Leadership and management

Truro and Penwith College Business offers tailored training in Leadership, Management and Coaching for both private SME’s and public sector employers and will provide financial support for learners to access highly-respected Institute of Leadership and Management (ILM) qualifications. Our courses aim to support development and maximise performance by responding to local need and offering bespoke programmes for employers where appropriate.

Training in this area is supported by the College's ESF Developing Leaders project.

A management training session

Rob Harris from the College's management training team

Our ideas regarding people management, process management and efficiencies as a business is stronger because of the course.
There is no rule book on how to grow a business, the College has given us many tools to allow us to add value to our people and organisation.

Andrew Lee, operations manager and ILM Management Level 5 learner


Leadership and management bespoke options
  • 360 Degree Management Feedback Assessment, including pre-briefing, feedback and coaching session
  • EBW Emotional Intelligence Test including Feedback and Coaching Session
  • One to one Management Coaching Session

All of the above could be incorporated into bespoke training packages, for more information contact business@truro-penwith.ac.uk

Meet the tutor

Paul Keene
Paul Keene, management tutor

With over ten years as a learning and development professional in leadership and management, Paul Keene is devoted to delivering fascinating and effective training, described by his students as offering insights and advice that you can use in the real world. 

Having worked with clients in the private, public and voluntary sectors such as The Seafood Restaurant, Cornwall Leadership Academy, The University of Exeter and Tate St Ives, Paul’s wisdom comes from his first-hand experience developing management teams in a range of organisations. He is passionate about continuous learning and is constantly looking for innovative ways to help the people and organisations he works with realise their full potential.

Described as a ‘fountain of knowledge’ by his students, Paul designs and delivers a wide range of bespoke programmes and nationally-recognised qualifications, including the Institute of Leadership and Management (ILM) awards through to Postgraduate Level 7 Strategic Leadership.

Meet the Employer

Cornwall Partnership NHS Foundation Trust
Phil Confue, CEO of CFT (Centre) with NHS Managers Luke Taylor, Sarah Washer and Claire Bettison who have taken part in the training. Also pictured Toni Drew (left) and Paul Keene (right) from Truro and Penwith College Business.

Phil Confue, CEO of CFT (Centre) with NHS Managers Luke Taylor, Sarah Washer and Claire Bettison. Also pictured Toni Drew (left) and Paul Keene (right) from Truro and Penwith College Business.

Cornwall Partnership NHS Foundation Trust's bespoke management programme was designed by the College and offers a nationally recognised Level 5 Institute of Leadership and Management (ILM) qualifications.

Staff attending the programme work across a range of diverse services within the Trust, including adult community services, community and inpatient mental health and learning disabilities.  Feedback from the first year of the course has been positive, with managers attending saying that they are ‘more aware of their behaviours and how these impact in the team’ and that they have a new found ability to instil positivity within their teams.

The programme focuses on compassionate leadership at all levels and hopes to make a difference in helping staff.  It aims to do this by embedding four key principles that the Trust believe are at the heart of compassionate and inclusive leadership:

Attending and listening proactively to patients and staff.
Finding a shared understanding of situations staff can face whilst in the workplace.
Being empathetic.
Taking thoughtful and intelligent action to help staff.

Phil Confue, Chief Executive of CFT commented: “The nature of the NHS and the challenges our teams face on a daily basis means that a one size fits all, off the shelf leadership training programme simply isn’t effective in delivering the results we need.”

“The leadership training programmes we deliver here in the Trust need to be delivered by an external provider, who thoroughly understands our challenges and goals.  It was a pleasure to work with Truro and Penwith College Business on the delivery of this programme”.

Learner case study

ILM Level 3 Award in Leadership and Management

Learner name: Sarah Williams

Employer: Royal Cornwall Hospital

Job title: Reception Services Manager

Course: ILM Level 5 Leadership and Management

What were the highlights of the training?

Our group were diverse in terms of employment background which was really useful during group discussions as we had different viewpoints to share.

What support did you receive from the college, your tutor and manager?

The college was great as they provided all the ‘need to know’ information in advance of the course and in my case- due to the difficulties I have with reading small text- they accommodated me by supplying hard copies of information in larger print for my ease of reading, which I thought was really helpful. Our tutor was great as he took on board the fact that our group came from different employment backgrounds and therefore looked to apply leadership theories in contexts that would be applicable in our respective settings. My own manager was supportive of my attendance and had authorised time away from the office to undertake studies.

What impact has the training had on you?

The impact of the training has been significant; at the time I undertook the course I was an Executive Assistant to two Directors and I had applied for a Management role within the Trust during the course and subsequently went on to become Reception Services Manager as a result of the training.

What has improved within your business?

The training has been effective in terms of managing a large team; in my previous role I managed a team of 3. Now I manage a team of 48 so studying the different leadership styles has been of huge benefit as a ‘one size fits all’ approach is not always the best way forward! During the period of time I have been in the new role I have launched a new induction program for our new starters. This has become an effective way to ensure we retain well trained staff for longer, as they feel more supported in the workplace and with their own training needs.

What does the future hold?

I have just started a Chartered Managers Degree apprenticeship which is running alongside my full time role and I hope to progress further to become a senior manager within the Trust.

Why would you recommend Truro and Penwith College Business?

I would thoroughly recommend Truro and Penwith College Business as I feel that the courses are relevant and well resourced; the whole team, from the administration staff to tutors are well informed and approachable and I would happily undertake further training when I have the time!