Apprenticeship Standard: Food and Beverage Team Member

Knowledge This apprenticeship covers essential knowledge areas required for effective performance in the hospitality industry. Apprentices will learn about food and beverage preparation, service techniques, and the importance of maintaining high standards of hygiene and safety. They will also gain an understanding of customer service principles, including how to handle complaints and provide a positive dining experience. Additionally, the apprenticeship includes training on the legal and regulatory requirements relevant to the hospitality sector, ensuring apprentices are well-versed in compliance and best practices.

Skills This apprenticeship develops a range of practical skills necessary for success in food and beverage roles. These skills include the ability to prepare and serve food and drinks efficiently, ensuring quality and presentation standards are met. Learners will enhance their communication and teamwork abilities, crucial for working effectively with colleagues and interacting with customers. The apprenticeship also focuses on developing problem-solving skills, enabling apprentices to address issues promptly and maintain a smooth operation. Furthermore, apprentices will refine their organisational skills, ensuring they can manage tasks effectively and contribute to the overall efficiency of the hospitality environment.

Behaviours Apprentices are expected to demonstrate behaviours such as a positive attitude, a strong work ethic, effective communication, and a commitment to delivering excellent customer service.

Typical Duties that an Apprentice will carry out in the workplace:

• Preparing and serving food and beverages: Ensuring that all items are prepared and presented to high standards.
• Customer service: Greeting and assisting customers, taking orders, and addressing any queries or complaints.
• Maintaining hygiene and safety standards: Following health and safety regulations, including proper food storage and cleanliness practices.