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Serena’s Story

Serena has gained knowledge in team management and a new-found confidence thanks to the ILM Level 3 Award in Effective Coaching.

"I would very much recommend Career and Professional Development Training at Truro and Penwith College as the Tutors are very approachable and supportive."

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Employer: Royal Cornwall Hospital Trust

Job title: Medical Equipment Library Lead

Course: ILM Level 3 Effective Coaching


Serena’s confidence, as well as her team management skills, have improved greatly as a result of undertaking the ILM Level 3 Award in Effective Coaching with Truro and Penwith Colleges’ Career and Professional Development Training, delivered by the Future Skills Institute.

Currently the Medical Equipment Library Lead for Royal Cornwall Hospital Trust, Serena decided to sign up for the course as a way to improve efficiency within her department.

Serena explained: “The support from the College was really good. The paperwork to sign up for the course was really easy [to complete] and confirmation on dates and where the course was being held came back very quickly.

“I really enjoyed the course as it was well presented, and I really clicked with the other attendees.”

Through learning new methods to manage her team during the sessions, Serena agrees the course has allowed her to ‘open up’ more.

Praising the “brilliant” tutors, Serena said: “Any questions that were asked always ended up being a discussion which was great. The coaching sessions I found were really good as it built on my confidence and helped me to really open up.

“The Medical Equipment Library efficiency has improved because I have been on this course, and I have changed the way the library is run by asking my team when they come to me with a problem ‘What would you do?’. My team feels more involved, and we are having more discussions on how to do things, this makes the team feel valued, and they are striving to do more.”

When asked what the future holds, Serena is confident in her answer: “The future holds carrying on opening up and having open and honest conversations with the team as well as family members. Empowering my team by problem solving and asking them to answer their own questions.

I am also looking at a project to record equipment going in and out of the equipment library which I am hoping to launch in three months’ time.”

Serena’s top take-aways from the course were described as: “Opening up to others and coming away more confident”, and she is full of praise for the support she received: “I would very much recommend Career and Professional Development Training at Truro and Penwith College as the Tutors are very approachable and supportive.

“The impact the training has had on me has been amazing.”

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