Charlotte Laity

Timetabling and Room Bookings Administrative Apprentice at Falmouth Exeter Plus

A photograph of Charlotte winning the Customer Service and Retail Apprentice of the Year at the 2018 Cornwall Apprenticeship Awards.

Charlotte won Customer Service and Retail Apprentice of the Year at the 2018 Cornwall Apprenticeship Awards.

Charlotte has always shown enthusiasm for the tasks she has been set, even when faced with challenges and complex problems. She has been able to take the lead within the team in areas where there were a shortage of staff or skills and is responsible for the team’s social media.

Charlotte always looks for proactive ways to support the whole team in achieving their goals, always with the utmost professionalism, efficiency and customer care. Charlotte strives to produce work of the highest standards in line with the company’s values, and isn’t afraid to seek feedback and constructive advice to make constant improvements.

She is such a valued and respected member of the team and has recently been promoted to the role of Timetabling Officer.