Lilah-Mae Pollard

Level 2 Business Administration Apprenticeship at Coastline Housing

Truro and Penwith College University Centre in Cornwall

Lilah-Mae Pollard completed her Level 2 Business Administration Apprenticeship with Truro and Penwith College and Coastline Housing, where she has successfully gained permanent employment.

Lilah-Mae completed her Apprenticeship on 11 Feb 2021 and has progressed to a permanent full-time Administrator role at Coastline, the leading independent housing association in Cornwall.

The Covid-19 pandemic meant Lilah-Mae was furloughed from her administration role in 2020. Keen to make use of her spare time, give back to her local community and support her employer at a challenging time, she volunteered at Coastline’s Miners Court in Redruth.

Miners Court is the only Extra-Care scheme in mid and west Cornwall, providing a home for life for elderly people. Lilah-Mae supported day-to-day operations, helping vulnerable residents by collecting their shopping, medication and supporting their overall wellbeing, which made a real difference to both the staff and the residents.

Through her volunteering experience at Miners Court, Lilah says she has “learnt about a completely different side to the organisation”, gaining great insight into the role of a carer that will support her administration career.


Why did you choose to do an Apprenticeship?

“I chose this Apprenticeship because I wanted to work whilst I learn.  Also, as a paid Apprenticeship it was a great way for me to save for a house while gaining a great qualification in an industry that I am passionate about.”

How did the College support you?

“The College has been really supportive, especially throughout Covid. I have regular and helpful contact with my Training Adviser and Tutors who understand that I have a very busy role.  They have also supported me during my volunteering work at Miners Court and again when I began to working from home”.

What are your next steps after College (and how is your Apprenticeship preparing you for this)?

“Now I have completed my Apprenticeship with Truro and Penwith College, I will go on to do a Housing qualification which I am very excited about. After that, I am hoping to continue working within a housing environment where I can continue to learn and help local people, which is very important to me.”


What advice do you have for anyone thinking about doing an Apprenticeship?

“I would say ‘go for it’!  An Apprenticeship will help you to gain lots of valuable experience and knowledge and may even provide you with career opportunities that you might not otherwise have access to. It’s the best thing I’ve done and I would recommend Apprenticeships to everyone!”