Customer Service & Retail

With employment-based positions and our outstanding tuition, you’ll develop transferable skills, including communication and adaptability, that are desired across a wide range of industries.

Working environment

As a student at Truro and Penwith College, you’ll have access to real working environments in which to practice your skills and gain valuable experience. Our on-campus coffee shops and restaurants serve as the training ground for our Higher Education students, while our apprentices grow and learn in real working roles.


Gain an in-depth knowledge in a variety of customer service sectors, plus a range of transferable employability skills that will help you to secure work once you complete your qualification. With the experience and knowledge of a customer service course, you’ll have a breadth of employment options available to you.


We offer Apprenticeships in customer service, retail and hospitality supervision, which means that you’ll get paid a real wage while earning an industry-recognised qualification.


For those looking to gain employment in a managerial role, our Higher National Diploma in hospitality management provides you with the extensive practical knowledge you need to progress. This extensive, comprehensive course covers areas such as organisation, marketing, finance and business law, while focusing on a wide range of management duties and roles.

Courses A-Z

Customer Service Practitioner Level 2 Apprenticeship Full time Truro College